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Skype for Business 2016 or Skype for Business 2015 (Lync 2013) crashes in a Citrix-based VDI environment

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Symptoms

When you use Microsoft Skype for Business 2016 or Skype for Business 2015 (Lync 2013) in a Citrix-based Virtual Desktop Infrastructure (VDI) environment, the Skype for Business client may crash. This issue occurs because the device certification string that's passed by Citrix isn't the expected size.

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Resolution

For Skype for Business 2016, install the June 5, 2018, update (KB4022155).

For Skype for Business 2015 (Lync 2013), install the June 5, 2018, update (KB4022170).

Note Lync 2013 was upgraded to Skype for Business in April 2015.

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Keywords: kb, kbfix, kbsurveynew, kbqfe, kbexpertiseinter, Skype for Business 2016 or Skype for Business 2015 (Lync 2013) crashes in a Citrix-based VDI environment

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Article Info
Article ID : 4294971
Revision : 7
Created on : 5/29/2018
Published on : 6/5/2018
Exists online : False
Views : 284