How to use ProcDump to troubleshoot Virtual Machine Manager service (Vmmservice.exe) issues

This article describes how to use ProcDump to troubleshoot Virtual Machine Manager service (Vmmservice.exe) issues.

Original product version:   System Center Virtual Machine Manager, System Center 2016 Virtual Machine Manager, System Center 2012 Virtual Machine Manager
Original KB number:   4294410

Download ProcDump

ProcDump is a new command-line tool that allows you to monitor a running process for CPU spikes, and then create a memory dump (or dumps) based on specific criteria. You can use ProcDump to troubleshoot Virtual Machine Manager service (Vmmservice.exe) issues. You can download ProcDump from ProcDump v9.0.

Use ProcDump

1. Create a folder on the C:\ drive named procdump.

2. Open an elevated command prompt and navigate to the c:\procdump folder. In the command-line, type the following command:

   procdump.exe -ma -e vmmservice.exe
   

   Note

   The -ma parameter will make it take a full dump of the process and -e will write a dump when the process encounters an unhandled exception.

3. To capture first chance exceptions, use the following command:

   procdump -ma -e 1 -t -n 10 vmmservice.exe
   

This will attach the debugger to the VMMservice process. Reproduce the issue by launching the application or service and it will create a .dmp file in the C:\procdump folder.