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Deleted conversation history persists in the Skype for Business on Mac client


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Symptoms

Considering the following scenario:

  • User A and user B are using the Microsoft Skype for Business on Mac client.
  • User A sends an instant message (IM), for example, "test1" to user B, and user B does not respond.
  • After several minutes, user A sends another message, for example, "test2" to user B, and user B still does not respond.
  • User A sees a conversation with user B under the Chats tab in the Skype for Business on Mac client. The conversation shows messages "test1" and "test2."
  • User A deletes the conversation with user B.

After some time, the conversation with user B appears again in the Chats tab with only the message "test1." It's expected that all messages in the conversation with user B will be deleted.

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Resolution

To fix this issue, install the following updates:

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Keywords: kb, kbfix, kbsurveynew, kbqfe, kbexpertiseadvanced, Deleted conversation history comes back, skype for business on mac client

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Article Info
Article ID : 4132305
Revision : 9
Created on : 7/26/2018
Published on : 7/31/2018
Exists online : False
Views : 263