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Skype for Business for Mac and Skype for Business mobile users can't call again a non-E.164 number that's saved in conversation history


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Symptoms

Consider the following scenario:

  • User A is Enterprise Voice enabled in Microsoft Skype for Business Server 2015. User B is a PBX user who is configured to use a non E-164 number in the PBX/Gateway that's connected to the Skype for Business Mediation Server.

  • User A uses the Skype for Business for Mac, Skype for Business for iOS, or Skype for Business for Android client to start a call to user B through a non-E.164 (international public telecommunication number format) telephone number.

  • User B answers the call successfully.
  • User A hangs up the call. Then the call is saved in conversation history under the Calls tab.
  • User A tries to call the telephone number again.

In this situation, the call fails.

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Cause

This issue occurs because the call that's saved in conversation history doesn't have the "SIP URI user=phone" parameter string of the INVITE TO header. This causes the call not being routed to the destination telephone number.

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Resolution

To fix this issue, install the July 2018 cumulative update 6.0.9319.534 for Skype for Business Server 2015, Front End Server and Edge Server.

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Article Info
Article ID : 4102003
Revision : 12
Created on : 7/26/2018
Published on : 7/31/2018
Exists online : False
Views : 343