Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Can't remove a mobile device through OWA options in Exchange Server 2016

Can't remove a mobile device through OWA options in Exchange Server 2016

View products that this article applies to.

Symptoms

Consider the following scenario:

  • You create a mailbox for a user who will use a mobile device to connect to the mailbox.

  • You access the mailbox by using Outlook on the web (OWA) and set up a device partnership (for example, synchronize with the mobile device) to confirm that the Exchange ActiveSync protocol works as expected.

  • You move the user to another organizational unit (OU) from Active Directory Users and Computers.

  • The user logs into the mailbox by using OWA.

  • The user tries to remove the mobile device by using OWA > Options > phone > mobile devices.

In this situation, the user receives an error message that resembles the following:

"UserDisplayName/ExchangeActiveSyncDevices/DeviceName wasn't found. Please make sure you've typed it correctly."

↑ Back to the top

Cause

This issue occurs because the information that's returned by the Get-MobileDeviceStatistics cmdlet doesn't match any longer after the changes in Active Directory. Therefore, the Remove-MobileDevice cmdlet issues a removal request by using incorrect data.

↑ Back to the top

Resolution

To fix this issue, install Cumulative Update 9 for Exchange Server 2016 or a later cumulative update for Exchange Server 2016.

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

References

Learn about the terminology that Microsoft uses to describe software updates.

↑ Back to the top

Keywords: ExchangeActiveSyncDevices wasn't found, Can't remove a mobile device in OWA, kbqfe, kbexpertiseadvanced, CI78860, kbfix, kb, get error when trying to remove a mobile device in OWA, kbContentAuto, kbsurveynew

↑ Back to the top

Article Info
Article ID : 4099849
Revision : 11
Created on : 3/28/2018
Published on : 3/28/2018
Exists online : False
Views : 310