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Voice settings are intermittently reset in Skype for Business on iOS and Android

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Symptoms

Consider the following scenario:

  • You are enabled for Enterprise Voice.
  • You use the Skype for Business app on an iOS-based or Android-based mobile phone.
  • You set Voice Settings to Cellular or VoIP over Wi-Fi only.

In this scenario, when you join a Skype for Business meeting, the Voice Settings value is intermittently reset to VoIP always.

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Cause

The issue occurs because user's voice policy assignment is reset after the Skype for Business app is brought back from background upon receiving an incoming call.

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Resolution

To fix this issue, install the July 2018 cumulative update 6.0.9319.534 for Skype for Business Server 2015, Web Components Server.

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Keywords: kb, kbfix, kbqfe, kbexpertiseadvanced, kbsurveynew, skype voice settings reset, Skype for Business Voice Settings value is intermittently reset to VoIP always

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Article Info
Article ID : 4078587
Revision : 16
Created on : 7/26/2018
Published on : 11/10/2018
Exists online : False
Views : 283