Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Windows 10 Version 1703 with update 4034674 crashes when sleeping, hibernating, or shutting down

Windows 10 Version 1703 with update 4034674 crashes when sleeping, hibernating, or shutting down

View products that this article applies to.

Symptom

Assume that you install update KB 4034674 on a Windows 10 Version 1703-based computer that uses USB-C connector. When you try to sleep, hibernate, or shut down the computer, the computer crashes.

↑ Back to the top

Cause

This issue is caused by a bad interaction between the USB-C firmware that is built into the device and the USB-C driver that is provided by Windows.

↑ Back to the top

Status

Microsoft is researching this problem and will post more information in this article when the information becomes available.

↑ Back to the top

Workaround

To work around this issue in Windows 10 Version 1703, follow these steps:

  1. Open Device Manager.
  2. Expand the devices in the Universal Serial Bus controllers category.
  3. Find the UCSI USB Connector Manager device.
  4. Right-click the device, and then click Disable device.

↑ Back to the top

Keywords: update 4034674 cause window 10 crashing, windows with update 4034674 installed crashes, kb, kbsurveynew

↑ Back to the top

Article Info
Article ID : 4055560
Revision : 8
Created on : 11/27/2017
Published on : 11/27/2017
Exists online : False
Views : 344