Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. "The requested operation was blocked by policy" error when signing in to Skype for Business 2015 (Lync 2013)

"The requested operation was blocked by policy" error when signing in to Skype for Business 2015 (Lync 2013)

View products that this article applies to.

Symptoms

When you try to sign in to the Skype for Business 2015 (Lync 2013) client in Windows 8.1, you may receive the following error messages:

The requested operation was blocked by policy. For more information, contact your system administrator.
There was a problem acquiring a personal certificate required to sign in. If the problem continues, please contact your support team.

Note This issue usually happens if an admin has set a conditional access policy (the PkeyAuth protocol support) through Intune on the user for signing into the Skype for Business client.

↑ Back to the top

Resolution

To fix this issue, install the December 5, 2017, update (KB4011284) for Skype for Business 2015 (Lync 2013).

Note Lync 2013 was upgraded to Skype for Business in April 2015.

↑ Back to the top

Keywords: kb, kbfix, kbqfe, kbsurveynew, kbexpertiseinter, The requested operation was blocked by policy, There was a problem acquiring a personal certificate required to sign in, sign in to the skype for business 2015 (lync 2013) client in windows 8.1

↑ Back to the top

Article Info
Article ID : 4054671
Revision : 21
Created on : 11/23/2017
Published on : 12/5/2017
Exists online : False
Views : 231