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"The requested operation was blocked by policy" error when signing in to Skype for Business 2016

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Symptoms

When you try to sign in to the Skype for Business 2016 client in Windows 8.1, you may receive the following error messages:

The requested operation was blocked by policy. For more information, contact your system administrator.
There was a problem acquiring a personal certificate required to sign in. If the problem continues, please contact your support team.

Note This issue usually happens if an admin has set a conditional access policy (the PkeyAuth protocol support) through Intune on the user for signing into the Skype for Business client.

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Resolution

To fix this issue, install the December 5, 2017, update (KB4011563) for Skype for Business 2016.

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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseinter, The requested operation was blocked by policy, There was a problem acquiring a personal certificate required to sign in, sign in to the Skype for Business 2016 client in Windows 8.1

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Article Info
Article ID : 4054668
Revision : 16
Created on : 11/23/2017
Published on : 12/5/2017
Exists online : False
Views : 249