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Media related issues in MSI-based editions of Skype for Business 2016

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Symptoms

You may experience the following three issues of media related functionalities in Microsoft Installer (.msi)-based editions of Skype for Business 2016:

  • When you share full-screen for an Ultra High Definition (UHD) video, the CPU usage may be higher than expected.
  • When a user resize a video on a Polycom RMX 2000 video device, Microsoft Skype for business 2016 freezes unexpectedly.
  • Surface Pro 4 rear-facing camera isn't available for a Skype for Business video.

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Resolution

To fix these issues, install the December 5, 2017, update (KB4011563) for Skype for Business 2016.

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Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseinter, skype for business freezes when resize a video on polycom rmx 2000 video device, Surface Pro 4 rear-facing camera isn't available for a Skype for Business video, MSI-based editions of Skype for Business 2016, high cpu when full-screen for a UHD video

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Article Info
Article ID : 4054663
Revision : 11
Created on : 12/4/2017
Published on : 12/5/2017
Exists online : False
Views : 201