How to obtain the Microsoft Dynamics AX updates files
This update is available for manual download and installation from the Microsoft Download Center.
Prerequisites
You must have the following product installed to apply this hotfix:
- Microsoft Dynamics AX 2012 R3
Restart requirement
You must restart the Application Object Server (AOS) service after you apply the hotfix.
If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:
Partners
https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts
Customers
https://mbs.microsoft.com/customersource/northamerica/help/help/contactus
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.