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Characters printed incorrectly on a printer that uses PScript5 on Windows 10


View products that this article applies to.

Symptom

When you print on a printer by using a Microsoft PostScript Printer Driver (PScript5) from a Windows-based device, some characters may be printed incorrectly.

For example, when you print a Microsoft Word document that has accents or umlaut characters, such as á, é, í, ó, ú, ä, ë, ï, ö, ü, ÿ, ś, ć, ó, or ż in an Arial font, the characters aren't printed correctly. The printed characters may not be alphabetical.

Example:

Display in Word

Ważne zadania, takie jak edycja dokumentów w programie Word.

Print results

W□ż□e z□d□□i□, t□ki□ j□k edycj□ dokum□ntów w progr□mi□ Word.

The issue occurs when the following conditions are true:

  • Print is done by using the device font of the printer.
  • The font specified in the source document is not in the device fonts.
  • Multiple fonts are written in the font keyword in the PostScript printer description (PPD) file of the print driver.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kb, kbsurveynew

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Article Info
Article ID : 4037695
Revision : 17
Created on : 5/17/2019
Published on : 5/21/2019
Exists online : False
Views : 349