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"Try again later" error when you click the “Get Help” link in Windows 10

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Symptoms

In Windows 10, the “Get Help” link in the Settings panel does not show the Microsoft support page. Instead, you receive the following error message:


This issue occurs when one of the following conditions is true:

  • You change the proxy settings under Settings -> Network & Internet -> Proxy to loopback.
  • A third-party application, such as Fiddler, STunnel, changes the proxy settings to loopback.

For more information, see the following screenshots:

Usual proxy settings

Get Help link issue1

Proxy with a loopback address

Get Help link issue2

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Workaround

To restore the "Get Help" link to a working status, revert the proxy settings to the default settings.

Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Keywords: kb, kbsurveynew

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Article Info
Article ID : 4036201
Revision : 26
Created on : 5/17/2019
Published on : 5/21/2019
Exists online : False
Views : 349