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LSASS.EXE locks up and does not process authentication requests in Skype for Business clients


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Symptoms

When you use Microsoft Skype for Business clients in Windows Server 2012 R2, you may experience authentication failures.

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Cause

This issue occurs because of a deadlock in Windows Local Security Authority Subsystem Service (LSASS) in Windows Server 2012 R2. The deadlock causes perceived lockup of the server in which all incoming server-to-server TLS negotiations fail and authentication requests from Skype for Business clients fail.

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Resolution

To fix this issue, install the July 18, 2017, rollup update (KB4025335) for Windows Server 2012 R2.

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Keywords: kb, kbsurveynew, kbexpertiseInter, kbfix, kbqfe

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Article Info
Article ID : 4034942
Revision : 9
Created on : 7/14/2017
Published on : 7/19/2017
Exists online : False
Views : 167