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Low Internet Explorer performance when you enable the Skype for Business Browser Helper add-on for Skype for Business 2016

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Symptoms

You have a computer that has the Skype for Business Browser Helper (OCHelper.dll) add-in in Internet Explorer enabled for Microsoft Skype for Business 2016. When you browse to an SAP web application on this computer, the browsing performance is decreased significantly and exhibits a high input lag on input or text fields.

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Cause

This issue occurs because the web application uses xmp element tags that contain lots of content. The content is parsed for telephone numbers by the add-in. This behavior consumes too much CPU time and may decrease performance.

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Resolution

To fix this issue, install the July 5, 2017, update (KB3213548) for Skype for Business 2016.

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Keywords: kb, kbsurveynew, kbfix

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Article Info
Article ID : 4032343
Revision : 10
Created on : 7/5/2017
Published on : 7/5/2017
Exists online : False
Views : 273