Getting Started with the MSEG Support SDK for JavaScript

The MSaaS SDK for JavaScript is the easist way to integrate your web site with Microsoft support products. It provides a rich set of client-side functionality that:

• Makes it easy to call into Modalities API.
• Enables you to use Assisted Support features including Chat, Callback and Schedule Callback.
• Enables you to use the Virtual Agent.
• Enables you to use the Survey.
• Enables you to use MSaaS Search API & MSaaS Suggest API.

The SDK is available for download in minified and unminified files on a CDN

Release 2.0.17170.2:

Unminified: https://cdn.support.services.microsoft.com/support-web-sdk/v2/2.0.17170.2/support.sdk.all.js

Minified: https://cdn.support.services.microsoft.com/support-web-sdk/v2/2.0.17170.2/support.sdk.all.min.js

API Reference: Documentation

Latest Release:

Unminified: https://cdn.support.services.microsoft.com/support-web-sdk/v2/latest/support.sdk.all.js

Minified: https://cdn.support.services.microsoft.com/support-web-sdk/v2/latest/support.sdk.all.min.js

API Reference: Documentation

Latest Release Candidate:

Unminified: https://cdn.support.services.microsoft.com/support-web-sdk/v2/rc/support.sdk.all.js

Minified: https://cdn.support.services.microsoft.com/support-web-sdk/v2/rc/support.sdk.all.min.js

API Reference: Documentation

To use the SDK on your site, add the following script tags:

<script src="https://cdn.support.services.microsoft.com/support-web-sdk/v2/latest/support.sdk.all.js" type="text/javascript"></script>
<script type="text/javascript">
    var config = {
        partnerId: "yourPartnerId",
        appId: "yourAppId"
    };
    MsSupportSdk.init(config)
        .then(
            function(){ // success callback
                // Sdk initialized, start using features (chat, virtualAgent, etc ...) provided by the SDK
            }, 
            function(error) { // error callback
                console.log(error);
            });
</script>