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Event ID 20003 is logged and UCWA may crash in Lync Server 2013


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Symptoms

Microsoft Unified Communications Web API (UCWA) may crash in a Microsoft Lync Server 2013 environment.

In addition, the following event is logged on the Lync Server 2013 Front End server:

Log Name: Lync Server
Source: LS UCWA

Date: Date/Time

Event ID: 20003

Task Category: (1099)

Level: Error

Keywords: Classic

User: N/A

Computer: ServerName

Description:

UCWA encountered an unhandled exception.

Exception: System.ArgumentException: The string argument value is invalid: 'panoramic-video'

Parameter name: settings.AvailableMediaTypes

at Microsoft.Rtc.Signaling.ArgumentVerifier.ThrowOnNullEmptyOrInvalidStringInCollectionCore(IEnumerable`1 collection, String paramName, Predicate`1 isValid)

at Microsoft.Rtc.Collaboration.ConferenceInvitation..ctor(Conversation conversation, ConferenceInvitationSettings settings)

at Microsoft.Rtc.Internal.Ucwa.Communication.ServiceConversation.AddSipUserAsync(ServiceInvitation serviceInvitation)

at Microsoft.Rtc.Internal.Ucwa.Communication.ServiceConversation.AddUserAsync(ServiceInvitation serviceInvitation)

at Microsoft.Rtc.Internal.Ucwa.Communication.ServiceConversation.AddUser(ServiceInvitation serviceInvitation)

at Microsoft.Rtc.Internal.Ucwa.Communication.ServiceConversationManager.AddUserOrCall(String primaryServiceConversationId, InvitationResource invitationResource, InvitationType invitationType)

at Microsoft.Rtc.Internal.Ucwa.Web.ParticipantInvitationsController.PostAddParticipantInvitation(ApplicationInstance application, InvitationContextQueryParameters invitationContext, AddParticipantInvitationInput addParticipantInvitationInput)

at lambda_method(Closure , Object , Object[] )

at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass13.<GetExecutor>b__c(Object instance, Object[] methodParameters)

at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.Execute(Object instance, Object[] arguments)

at System.Threading.Tasks.TaskHelpers.RunSynchronously[TResult](Func`1 func, CancellationToken cancellationToken)

Cause: An unhandled exception happened.

Resolution:

Restart the server. If the problem persists contact product support.

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Resolution

To fix this issue, install the July 2017 cumulative update 5.0.8308.992 for the Lync Server 2013, Web Components Server.

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Keywords: kb, kbsurveynew, kbexpertiseInter, kbfix, kbqfe

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Article Info
Article ID : 4023323
Revision : 8
Created on : 1/31/2018
Published on : 1/31/2018
Exists online : False
Views : 298