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[Asset 4462485]
When you open the Minecraft Education Edition application, you receive this error message:
"Check your account. Minecraft: Education Edition is currently not available to you. Go to the Store"
How to detect:
When you launch the game, it will not stay open. Additionally, you receive the following error message, or the game crashes.
This can occur when
Minecraft: Education Edition was installed on multiple (10 and above) devices using the same Work or School account to sign into the store
The Work or School account used to install Minecraft: Education Edition is no longer signed into the Store application or Windows.
To correct this error, install Minecraft: Education Edition to student devices using the "Download for others" method described in the following article:
https://docs.microsoft.com/en-us/education/windows/school-get-minecraft#distribute-minecraft follow step as shown below.
| CI# | Date | Brief description of changes |
|---|---|---|
| CI 62209 | May 4, 2017 |
New article |
| CI 84047 | May 23, 2018 | CONTENT QUALITY REPORT: GBOSSPPP - Add description in Portico Metadata for O365 Commerce KB articles |
| CI 87694 | 8/21/2018 | Replaced all 'CPC' references with 'Commercial Accounts and Billing'. |
| CI 99894 | 4/2/2019 | Add “Speak Up” to all Commerce articles. |
Keywords: vkbportal152, vkbportal246, cpcppp, kb, cpct1, breakfix, vkbportal231