After you upgrade to Dynamics 365 (version 8.2), users see the following message when attempting to open records:
"Requesting data from Dynamics 365"
Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.
View products that this article applies to.
After you upgrade to Dynamics 365 (version 8.2), users see the following message when attempting to open records:
"Requesting data from Dynamics 365"
Clear your web browser cache.
Internet Explorer
For information about how to clear the Internet Explorer history and cache, see View and delete your browsing history in Internet Explorer.
Chrome
For information about how to clear browsing data in Google Chrome, see Clear browsing data.
Instead of the message "Requesting data from Dynamics 365", you may encounter a script error report. If you click to show the details, the details section includes the following information:
<ScriptErrorDetails> <Message>Cannot read property 'indexOf' of null</Message> <Line>0</Line> <URL>/form/page.aspx?lcid=1033&themeId=f499443d-2082-4938-8842-e7ee62de9a23&tstamp=516018&updateTimeStamp=636282175432024213&userts=131376974756230385&ver=1414106529#etc=1&extraqs=%3f_gridType%3d1%26etc%3d1%26id%3d%257b1C1A06B8-9C2A-E711-811A-480FCFEB3AB1%257d%26rskey%3d%257b00000000-0000-0000-00AA-000010001001%257d&pagemode=iframe&pagetype=entityrecord&rskey=%7b00000000-0000-0000-00AA-000010001001%7d&counter=1493225782146</URL> <PageURL>/form/page.aspx?lcid=1033</PageURL> <Function>SendMessageToPageManager(message)</Function> <FunctionRaw>function SendMessageToPageManager(message){try{window.parent.Mscrm.TurboForm.Control.CustomScriptsManager.processMessage(message);}catch(e){parent.Mscrm.CrmDebug.fail("Exception encountered processing message: " + message);parent.catchError(e.mes</FunctionRaw> <CallStack> <Function>SendMessageToPageManager(message)</Function> <Function>RunHandlerInternal(method,parameters,executionContext,executeIfAvailableOnly)</Function> <Function>RunHandlers()</Function> <Function>OnScriptTagLoaded(url)</Function> <Function>anonymous(){OnScriptTagLoaded(url);}</Function> </CallStack> </ScriptErrorDetails>
Keywords: Requesting data, Dynamics 365