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“sorry, I didn't get that...” GVA announcement is triggered by external audio sources in Skype for Business Server 2015


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Symptoms

When you have a Microsoft Skype for Business conference call ongoing in a Microsoft Skype for Business Server 2015 environment, participants in the conference call occasionally hear the following Group Virtual Assistant (GVA) announcement:

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Cause

The GVA announcement is triggered by external audio sources that sound like a dual tone multi-frequency (DTMF) tone.

Note The external audio sources that are identified are as follows:

  • A Windows notification sound that's confirmed to technically resemble the audio wave of the * DTMF tone.
  • DTMF tones that are played by other phones in speaker mode nearby an audio device that's connected to a meeting.

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Resolution

To fix this issue, install the May 2017 cumulative update 6.0.9319.281 for Skype for Business Server 2015, Conferencing Announcement.

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Keywords: kb, kbfix, kbsurveynew, kbexpertiseAdvanced, kbqfe

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Article Info
Article ID : 4020983
Revision : 8
Created on : 5/10/2017
Published on : 5/17/2017
Exists online : False
Views : 232