FIX: "The Microsoft Recovery Services Agent cannot connect to the OBEngine service" when you add the MARS Agent add-in

This article describes the symptoms and resolution of an issue you may experience in Microsoft Azure Recovery Services Agent (MARS) versions 2.0.9070.0 and 2.0.9071.0. If you use either of these versions, we strongly recommend that you install this upgrade.

To fix this issue, install the MARS Agent version 2.0.9072.0 from the Microsoft Download Center.

 Download the Azure Recovery Services agent update package now.

Notes

• This is a mandatory update. If you experience issues when you try to upgrade to this version of the MARS Agent, go to the following article in the Microsoft Knowledge Base:
   
  4020490 "The Microsoft Azure Recovery Services Agent update failed" error when you try to upgrade the MARS Agent

• The version for this update of Microsoft Azure Recovery Services Agent is 2.0.9072.0.

For more information about how to download Microsoft support files, see the following Microsoft Knowledge Base article:

119591 How to obtain Microsoft support files from online services

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Prerequisites

If you use System Center 2016 Data Protection Manager, you must have Update Rollup 1 for System Center 2016 Data Protection Manager or a later version installed to apply this update.

If you use System Center 2012 R2 Data Protection Manager, you must have Update Rollup 11 for System Center 2012 R2 Data Protection Manager or a later version installed to apply this update.

Restart information

If you use Windows Server 2008 (SP2 or R2 SP1, any edition), you must restart your computer after you apply this update. If you have the MARS Agent installed on other Windows Server versions, you do not have to restart the computer after you apply this update.

Replacement information

This update replaces the previously released update 4015082.