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Call remains ringing on a PSTN phone when you click "End Meeting" in a Skype meeting in Skype for Business Server 2015


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Symptoms

Consider the following scenario:

  • You join a Skype meeting in a Microsoft Skype for Business Server 2015 environment.
  • You invite a Public Switched Telephone Network (PSTN) number to the meeting.
  • You click the End Meeting button before the PSTN callee takes the call.

In this scenario, the call continues to ring on the PSTN phone.

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Cause

This issue occurs because the Audio Video Multipoint Conferencing Unit (AVMCU) cannot send the Cancel request to the Mediation Server.

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Resolution

To fix this issue, install the May 2017 cumulative update 6.0.9319.281 for Skype for Business Server 2015, Front End server and Edge server.

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Keywords: kb, kbsurveynew, kbfix, kbqfe, kbexpertiseAdvanced

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Article Info
Article ID : 4019726
Revision : 6
Created on : 5/15/2017
Published on : 5/17/2017
Exists online : False
Views : 240