Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. GeneralIncomingEmailServerError when attempting to install Dynamics 365 App for Outlook

GeneralIncomingEmailServerError when attempting to install Dynamics 365 App for Outlook

View products that this article applies to.

Symptom

When you attempt to install Dynamics 365 App for Outlook, you encounter the following error:

"There was an issue when attempting to add the app to Outlook.

SoapException : GeneralIncomingEmailServerError"

If you click the Details link, the following additional details appear:

"Error : System.Web.Services.Protocols.SoapException: The specified server version is invalid. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.EndInvoke(IAsyncResult asyncResult) at Microsoft.Crm.Asynchronous.EmailConnector.ExchangeServiceBinding.EndInstallApp(IAsyncResult asyncResult) at Microsoft.Crm.Asynchronous.EmailConnector.OfficeAppsDeploymentStep.EndCall() at Microsoft.Crm.Asynchronous.EmailConnector.ExchangeIncomingEmailProviderStep.EndOperation()"

↑ Back to the top

Cause

This error can occur if you are using Exchange on-premises and the version does not meet the requirements.

↑ Back to the top

Resolution

Verify the version of Exchange on-premises you are using meets the requirements documented in the following article:


Deploy Dynamics 365 App for Outlook: Requirements

Refer to the "Supported configurations with Microsoft Exchange" section. 
 

 

↑ Back to the top

Keywords: Dynamics 365 App for Outlook, server version, invalid, GeneralIncomingEmailServerError, SoapException

↑ Back to the top

Article Info
Article ID : 4019040
Revision : 5
Created on : 11/15/2018
Published on : 11/15/2018
Exists online : False
Views : 334