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Symptoms

The error “Cannot create a record in KB articles (ERKBArticleTable). The record already exists” occurs while downloading GER configurations from a selected repository. It happens when there are hotfixes installed for the using application and the download of GER configurations has been performed earlier.

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Resolution

To work around this issue, having access to the database execute the following SQL statements:
delete from ERAXUPDATETABLE
delete from ERAXUPDATEKBARTICLETABLE
delete from ERKBARTICLETABLE

 

This package contains the code modification that allows repeating the download of GER configurations from a selected repository for an application with hotfixes installed.

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More information

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article Info
Article ID : 4018828
Revision : 1
Created on : 4/4/2017
Published on : 4/4/2017
Exists online : False
Views : 176