If you wish to discuss refund options for an MPN benefit (Action Pack, Silver level or Gold level) you have purchased, then please be aware that your request must match the following criteria to be eligible for a refund.
- The purchase was made within the last 30 days
- All benefits must not be activated/used and the keys must not be viewed (even if they are not activated); otherwise the request will be denied.
Tax refund, for tax exempt partners, is available for 1 year.
If you had a Silver membership offer, then used the 25% Gold membership discount to upgrade to a Gold membership offer, you are not eligible for a Silver refund (even if you paid for Silver membership within 30 days and have not used the benefits).