This issue occurs because a .hist file that’s located under the C:\Users\ %UserProfile%\AppData\Local\Microsoft\Office\16.0\Lync\%sip_user@company.com%\HistorySpooler folder is corrupted.
Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.