Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Enables “VoicemailOnBusy” ActionType to be set for Exchange Online users in Skype for Business Server 2015 Busy Options


View products that this article applies to.

Symptoms

Consider the following scenario:

  • You have enabled Busy Options feature in a Microsoft Skype for Business Server 2015 environment that has Cumulative Update 2 (Version 6.0.9319.235) or later versions installed.
  • You enable a user for Microsoft Exchange Unified Messaging (UM) On-Premises.
  • You move the user's mailbox to Exchange Online.
  • You enable the user for Exchange UM Online by assigning on-premises hosted voice mail policy.

    Note The on-premises attributes for this user are now set as follows:
    • ExUmEnabled=False
    • HostedVoiceMail=True

In this scenario, you can’t set the BusyOnBusy option to an ActionType of VoicemailOnBusy for this user.

Additionally, you receive the following error message:

 

PS C:\Users\SfBadmin> Set-CsBusyOptions -Identity "Ken Myer" -ActionType VoicemailOnBusy

Set-CsBusyOptions : Voicemail is not enabled for Identity "Ken Myer".

At line:1 char:1

+ Set-CsBusyOptions "Ken Myer" -ActionType VoicemailOnBusy

+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

+ CategoryInfo : InvalidOperation: (:) [Set-CsBusyOptions], BobException

+ FullyQualifiedErrorId : Microsoft.Rtc.Management.Bob.Cmdlets.BobSetConfigurationCmdlet

↑ Back to the top


Cause

This issue occurs because the VoicemailOnBusy action type was designed to support only on-premises Exchange UM deployments.

↑ Back to the top


Resolution

To fix this issue, install the May 2017 cumulative update 6.0.9319.281 for Skype for Business Server 2015, core components.

↑ Back to the top


Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseAdvance

↑ Back to the top

Article Info
Article ID : 4015900
Revision : 4
Created on : 5/9/2017
Published on : 5/17/2017
Exists online : False
Views : 248