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  2. RGS agents may stop receiving calls after you run the “Enable-CsTopology” cmdlet in Skype for Business Server 2015

RGS agents may stop receiving calls after you run the “Enable-CsTopology” cmdlet in Skype for Business Server 2015

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Symptoms

Assume that you enable response group service (RGS) in a Microsoft Skype for Business Server 2015 environment. When you run the Enable-CsTopology cmdlet to have the changes published, some RGS agents can’t receive toast notifications even their presence status is available.

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Cause

This issue occurs because the presence watcher is reset when the Enable-CsTopology cmdlet is invoked.

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Resolution

To fix this issue, install the following cumulative updates:

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Keywords: kb, kbfix, kbqfe, kbsurveynew, kbexpertiseAdvanced

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Article Info
Article ID : 4015898
Revision : 7
Created on : 6/22/2017
Published on : 6/22/2017
Exists online : False
Views : 268