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  2. FIX: UNC path does not open in OWA when the path contains non-ASCII characters in an Exchange Server 2010 environment

FIX: UNC path does not open in OWA when the path contains non-ASCII characters in an Exchange Server 2010 environment

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Symptoms

In a Microsoft Exchange Server 2010 environment, you use Outlook Web Access (OWA) to open a hyperlink that is included in an email message. If the link goes to a network share (UNC path), the share does not open if the path contains non-ASCII characters, such as Japanese characters.
 
Note This issue occurs in Update Rollup 13 for Exchange Server 2010 Service Pack 3 and later versions.

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Cause

This issue occurs because the UNC path is decoded incorrectly in the email message.

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Resolution

To fix this issue, apply Update Rollup 17 for Exchange Server 2010 Service Pack 3.

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Workaround

To work around this issue, copy the link to Windows Explorer and then open the path instead of clicking the link directly in OWA.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kbNotAutoHotfix, kbQFE, kbfix, kbExpertiseInter, kbsurveynew

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Article Info
Article ID : 4014075
Revision : 18
Created on : 3/24/2017
Published on : 3/24/2017
Exists online : False
Views : 211