Use these steps in SQL Server Management Studio against the company database:
1. Review the workflow table to see if the name of the workflow you are using is listed, to indicate the record is locked.
select * from WF00104 where Workflow_Type_Name = 'xxxxxxxxxxxxx'
--modify the placeholder for the workflow name
Example:
select * from WF00104 where Workflow_Type_Name = 'Payables Transaction Approval'
2. If you found a record in this table and no other users are currently editing the workflow type, you can remove it from the table:
**Make sure to have a current backup of the company database before doing this step, and that no other user is actually modifying the workflow at the same time.
Delete WF00104 where Workflow_Type_Name = '
xxxxxxxxxxxxx
'
--modify the placeholder for the workflow name
Example:
Delete WF00104 where Workflow_Type_Name = 'Payables Transaction Approval'
3. Now have the user go back into the Workflow Maintenance window and try to modify the workflow again.