While there are many competitors to the support services, tools and products that MSEG builds we believe our key differentiators are:
- Big investment Virtual agent technology that allows teams to have issues resolved before they contact support
- Portfolio of products and features that include Realtime chat, Call, Async chat, case creation
- Integrated agent tooling and case management
- Rich BI and data to run your business
- Ability to deliver solutions at scale and qualit