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Connecting a hard disk drive in slave only mode leads to system halt during resume from standby

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Symptoms

A computer that is running Microsoft Windows XP or a later operating system stops responding during resume from standby, and you receive the following KERNEL_DATA_INPAGE_ERROR stop error message:
0x0000007a (e163a3e4,c000000e,bf8e9313,0697f860)
or
0x000000F4 (0x00000003, Parameter2, Parameter3, Parameter4)
Note Parameter2, Parameter3, and Parameter4 in the stop error may vary.

This problem occurs on a computer in which Windows XP or a later operating system is installed on a hard disk that is configured as a subordinate and no other device is connected to the same IDE controller channel (primary or secondary).

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Cause

This behavior may occur when you use Windows XP or a later operating system with some motherboards.
Microsoft is researching this problem and will post more information in this article when the information becomes available.

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Resolution

To resolve this behavior, use one of the following methods:
  • For Parallel Advanced Technology Attachment (PATA) hard disks, configure your disk drive as master only. For Serial Advanced Technology Attachment (SATA) hard disks, connect the hard disk cable to a master channel SATA connector on the motherboard.
  • Connect another device as a master, such as another disk drive or a CD drive or DVD drive.
  • Change your PATA cables, your SATA cable, or your IDE cable even if the cable does not appear worn.
  • Install Windows on a new hard disk because it is possible that your hard disk or your Windows installation may be corrupted.

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More Information

Steps to reproduce the behavior

  1. For PATA hard disks, set the hard disk jumper to slave mode. For SATA hard disks, connect the hard disk cable to a slave channel SATA connector on the motherboard.
  2. In BIOS power management, set BIOS to S1 or S3 (STR).
  3. Install Windows XP Professional with Service Pack 1 or Service Pack 2.
  4. Restart the computer.
  5. Set the computer to Standby.
  6. Try to resume the system. The system stops responding.

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Keywords: kb, kbdswlhwrapup, kbdswlhapplies, kbdswddkwindows2003swept, kbdsupport, kbprb, kbstoragedev

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Article Info
Article ID : 330100
Revision : 3
Created on : 4/18/2018
Published on : 4/19/2018
Exists online : False
Views : 280