Exchange Installable File System stops responding

View products that this article applies to.

This article was previously published under Q328731

Symptoms

If you run Exchange 2000 on a Microsoft Windows 2000 Server computer, the Exchange Installable File System (ExIFS) may stop responding with the following stack information:

ChildEBP RetAddr  Args to Child<BR/>
bde2ba70 8042bd4d e3c3c008 00000000 86d86500 nt!KiSwapThread+0x1b1<BR/>
bde2ba98 bf0da245 bde2bac4 00000000 00000000 nt!KeWaitForSingleObject+0x1a3<BR/>
bde2bad4 bf0da90c 86d6b008 86d86528 00000000 exifs!RxUninitializeCacheMap+0x50<BR/>
bde2bb54 bf0cac47 86d6b008 86d86528 bf0d2c80 exifs!RxCommonCleanup+0x557<BR/>
bde2bbe8 bf0d98a9 bf0d2c80 86d56512 86d56618 exifs!RxFsdCommonDispatch+0x2de<BR/>
bde2bc14 bf0befb0 87595028 86d56512 86d565b8 exifs!RxFsdDispatch+0x93<BR/>
bde2bc30 8041d915 87595028 00d565a8 86d86528 exifs!MRxIfsFsdDispatch+0x56<BR/>
bde2bc44 804c1e67 80064ffc 87807560 00000001 nt!IopfCallDriver+0x35<BR/>
bde2bc78 804d840b 8706a020 87595028 0013019f nt!IopCloseFile+0x267<BR/>
bde2bca4 8044f37a 8706a020 86d86514 86d86528 nt!ObpDecrementHandleCount+0x13d<BR/>
bde2bd58 80465679 000032a8 00000000 00000000 nt!NtClose+0x1f0<BR/>
bde2bd58 77f82811 000032a8 00000000 00000000 nt!_KiSystemService+0xc9<BR/>
1ea9f3e0 77e83aca 000032a8 1ea9f474 0043cc31 ntdll!ZwClose+0xb<BR/>
1ea9f3ec 0043cc31 000032a8 099d3e80 0043cb3e KERNEL32!CloseHandle+0x4f<BR/>
1ea9f3f8 0043cb3e 099d3e88 0043ca3b 00000001 store!CMDBMessage::~CMDBMessage+0x3c<BR/>
1ea9f400 0043ca3b 00000001 099d4e90 099d4e88 store!CMDBMessage::`scalar deleting destructor'+0x8<BR/>
1ea9f410 00450098 099d3e88 099d4e88 0045056c store!CMDBMessage::Release+0x23<BR/>
1ea9f424 00450041 00000001 0991a3b0 0991a3a8 store!CConverter::~CConverter+0x7f<BR/>
1ea9f434 0043cf13 099d4e88 0991a3a8 0043ce9a 
store!CInternetConverter::UlRelease+0x21<BR/>
1ea9f440 0043ce9a 0c72f8d4 0c72f6b0 00000000 store!CIMailConvert::~CIMailConvert+0x4c<BR/>

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Resolution

Cumulative Patch Information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

813840� March 2003 Exchange 2000 Server post-Service Pack 3 (S813840) rollup

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. Component: ExIFS The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version       Size      File name
   -------------------------------------------------------
   28-Aug-2002  18:49  6.0.6318.0    209,024   Exifs.sys

Note: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378� How to obtain the latest Exchange 2000 Server service pack

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