"Internet Explorer Script Error" error message when you try to use Help in an Office XP program

When you try to use Help in an Office XP program, you may receive an error message similar to the following:

This problem may occur if Microsoft Internet Explorer 5.5 is installed on the computer, and one or more Internet Explorer program files are damaged.

To resolve this problem, use one of the following methods, as appropriate to your situation.

Method 1: Upgrade to Internet Explorer 6.0

Install Internet Explorer 6.0. For information about how to obtain and install this version, visit the following Microsoft Web site:

Method 2: Restore the Previous Version of Internet Explorer

Remove Internet Explorer 5.5, and then restore the computer to the previous version of Internet Explorer. You can remove Internet Explorer 5.5 from the following Microsoft Windows operating systems:

• Windows 2000
• Windows NT 4.0
• Windows 98 Second Edition
• Windows 98
• Windows 95

You cannot remove Internet Explorer 5.5 from Windows Millennium Edition. In Windows 2000 and Windows NT 4.0, you must be logged on as Administrator or as a member of the Administrators group to remove or install Internet Explorer 5.5.

To remove Internet Explorer and then restore the previous version, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Microsoft Internet Explorer 5.5, and then click Change/Remove.
4. In the Internet Explorer 5.5 and Internet Tools dialog box, click Restore the previous Windows configuration, and then click OK.
5. Click Yes when you are prompted to remove Internet Explorer.
6. Click Restart Windows to restart the computer.

For additional information about Internet Explorer 6.0, click the article number below to view the article in the Microsoft Knowledge Base: For more information about how to troubleshoot script errors in Internet Explorer, click the following article number to view the article in the Microsoft Knowledge Base: