XADM: Message Tracking Does Not Work in a Clustered Environment

View products that this article applies to.

This article was previously published under Q327977

Symptoms

In a clustered environment, if a user on the second Exchange virtual server sends a message, and you try to use message tracking to track that message, message tracking only tracks the message up to its delivery to the information store (a type 1028 event), instead of providing the full message tracking history.

If messages are sent from the first active Exchange virtual server, message tracking works as it typically does. However, if messages are sent from other Exchange virtual servers, message tracking does not show the full history, regardless of the number of Exchange virtual servers that are configured on the cluster service.

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Resolution

Cumulative Patch Information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

813840� XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. Component: Message tracking

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date          Version      File name
   ---------------------------------------
   01-AUG-2002   6.0.6300.1   Expsmsg.dll
   12-SEP-2002   6.0.6324.0   Msgtrack.dll

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378� How to Obtain the Latest Exchange 2000 Server Service Pack

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