XADM: SharePoint Portal Server Incremental Update Is Unsuccessful After You Rename a Public Folder Subfolder

After you rename a subfolder of an Exchange 2000 public folder, an incremental update of the public folders performed by SharePoint Portal Server (SPS) is unsuccessful in updating the index catalog with the newly renamed subfolder.

This problem may occur if you rename the public folder subfolder by using Outlook Web Access (OWA). When you rename the subfolder by using OWA, a property that SPS uses to determine whether changes have been made to the subfolder is not updated correctly. SPS cannot find the new path to the renamed subfolder and the incremental update is unsuccessful.

If you rename the subfolder by using a Messaging Application Programming Interface (MAPI) program such as Microsoft Outlook, the incremental update is successful.

Cumulative Patch Information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix Information

To resolve this problem, install the Microsoft Exchange 2000 Server Post-Service Pack 3 Messaging Database patch.

For additional information about how to obtain this update, click the article number below to view the article in the Microsoft Knowledge Base:

To work around this problem, rename the public folder subfolders by using a MAPI client such as Microsoft Outlook.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.