SMTP service does not start after you move Exchange Server 2000 to a different computer

After you move Exchange 2000 Server to a different computer, the SMTP service may not start. Event Viewer may contain entries that are similar to one or more of the following entries:

This issue may occur if the hard disk configuration on the destination computer is different from the configuration of the original computer. The original computer is the computer on which Exchange 2000 Server is originally installed. The destination computer is the computer to which you are moving Exchange 2000 Server. For example, your original computer may have a drive C and D, with some exchange components located on drive D. If your destination computer has only one drive C, your destination computer may be looking for components on a non-existent drive D.

To resolve this issue, use the ADSI Edit utility to modify the Active Directory properties to reflect the correct drive locations:

NOTE: ADSI Edit is included with the Windows 2000 Support Tools. If the Windows 2000 Support Tools are not installed on your computer, you can install them from the Support\Tools folder on your Windows 2000 installation CD-ROM.

1. Click Start, point to Programs, point to Windows 2000 Support Tools, point to Tools, and then click ADSI Edit.
2. Expand each of the following branches in the Tree pane:
   • Configuration ContainerCN=Configuration,DC=domain_name,DC=com CN=Services CN=Microsoft ExchangeCN=Organization Name CN=Administrative GroupsCN=Administrative_Group_Name/Site_NameCN=Servers CN=Server_NameCN=ProtocolsCN=SMTP
3. Right-click CN=1, and then click Properties.
4. Click the Attributes tab, click each of the following properties next to Select a property to view, and then correct the file path in the Edit Attribute box:
   msExchSmtpBadMailDirectory
   msExchSmtpPickupDirectory
   msExchSmtpQueueDirectory

For more information about how to move Exchange 2000 Server to new hardware, click the following article number to view the article in the Microsoft Knowledge Base: