OFF2000: Excel Workbooks and Word Documents Save Slowly

When you save Excel workbooks or Word documents to a Novell Netware 5.0 server, you may experience unexpected delays during the save operation. Specifically, you may experience delays of several minutes, regardless of the size of the file.

This behavior occurs if all of the following conditions are true:

• Your network server is running Novell Netware version 5.0.
• Your workstations are running Microsoft Windows NT 4.0 Workstation.
• Your workstations are using the Novell v4.8 client for Windows NT.
• McAfee NetShield is installed on the server.
• The file caching option is enabled for the file server.

To resolve this issue, turn off the file caching parameter in the properties of the Novell Client for Windows NT in Network Properties. To do this, follow these steps:

1. Click Start, point to Settings, click Control Panel, and then double-click Network.
2. Click the Services tab, click Novell Client for Windows NT, and then click Properties.
3. Change the file caching parameter to Off.

For more information about how to turn off the file caching parameter of the Novell Client for Windows NT in Network Properties, see your product documentation or visit the following Novell Web site: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.