Error in Internet Explorer When You Run Dynamic Reports

When you run dynamic reports from Commerce Server Business Desk Internet Explorer, you may receive a blank page or a Dr. Watson error.

This occurs because of an error in the Microsoft Office Web Components (OWC) that are used for displaying dynamic reports.

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Commerce Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name
   -------------------------------------------------------
   13-Jan-2003  18:54  6.0.2800.1029  6,592,592  Bdowc.exe        
   22-Nov-2002  15:42  9.0.0.7030     3,076,141  Msowc.dll        
				

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem does not always occur, but you can see the exception in a debugger. Sometimes this exception is caught and does not result in a crash. The access violation occurs when SetCurrentDirectory has a NULL pointer.

Fault Stack:
05a0d214 77f892d5 00000000 00000208 00020024 ntdll!RtlDetermineDosPathNameType_U+0x7 (FPO: [1,0,0]) [D:\nt\private\ntos\dll\curdir.c @ 537]
05a0d234 77f8f96f 05a0d2e0 05a0d8f8 01da6990 ntdll!RtlIsDosDeviceName_Ustr+0x15 (FPO: [Non-Fpo]) [D:\nt\private\ntos\dll\curdir.c @ 627]
05a0d2d4 77e87182 05a0d2e0 00000000 00000000 ntdll!RtlSetCurrentDirectory_U+0xbe (FPO: [Non-Fpo]) [D:\nt\private\ntos\dll\curdir.c @ 330]
05a0d2e8 10362cae 00000000 5f5f5f5f 05a0d330 kernel32!SetCurrentDirectoryW+0x29 (FPO: [Non-Fpo]) [D:\nt\private\windows\base\client\curdir.c @ 485]
05a0d2f8 1035c5af 00000000 05a0d8f8 01da6990 msowcd!SetCurrentDirectory+0x2e [d:\zen\inc\unistub.h @ 696]
05a0d330 1035cf50 05a0d3cc 05a0d8f8 01da6990 msowcd!CPivotDef::ChangeToPageDir+0xb2 [d:\zen\dsc\pivot\PivotDef.cpp @ 969]
05a0d3f8 1035cc5f 04bbaebc 05e75458 05e702dc msowcd!CPivotDef::CreateSession+0x2ba [d:\zen\dsc\pivot\PivotDef.cpp @ 1117]
05a0d454 10336a65 05e75458 05e702dc 00000001 msowcd!CPivotDef::CreateSession+0x373 [d:\zen\dsc\pivot\PivotDef.cpp @ 1050]
05a0d478 1033690d 05e702dc 05a0d8f8 01da6990 msowcd!CCubeWrapper::CreateSession+0x56 [d:\zen\dsc\pivot\CubeWrapper.cpp @ 95]
05a0d4a0 1035a89c 05e75440 05e7bc0c 05e76bf4 msowcd!CCubeWrapper::Initialize+0x46 [d:\zen\dsc\pivot\CubeWrapper.cpp @ 77]
05a0d52c 1035a1e8 00206024 023d891c 00178c54 msowcd!CPivotDef::Initialize+0x486 [d:\zen\dsc\pivot\PivotDef.cpp @ 396]
05a0d58c 10359edd 00206024 05e7aa1c 00178c54 msowcd!CPivotDef::Initialize+0x272 [d:\zen\dsc\pivot\PivotDef.cpp @ 301]
05a0d5cc 10360d8e 05a0d5fc 00206024 05e7aa1c msowcd!CPivotDef::Alloc+0xd7 [d:\zen\dsc\pivot\PivotDef.cpp @ 247]
05a0d600 103b3e4c 05e7aa1c 00206024 00178c54 msowcd!HrCreatePivotDef+0x37 [d:\zen\dsc\pivot\PivotDef.cpp @ 2425]
05a0d66c 103b3f33 00178c54 00000001 05a0d8f8 msowcd!CPivotControl::_HrSetView+0x2fd [d:\zen\pivot\cpivot.cpp @ 384]
05a0d690 104589ae 00178c54 00000001 05a0d8f8 msowcd!CPivotControl::HrSetView+0x30 [d:\zen\pivot\cpivot.cpp @ 397]
05a0d6bc 10459443 05a0d8f8 01da6990 105e3650 msowcd!CPivotXmlInfo::SetDataMember+0x96 [d:\zen\pivot\PvtXmlInfo.cpp @ 3401]
05a0d754 103b89c4 05a0d784 05a0d8f8 01da6990 msowcd!CPivotXmlInfo::LoadNonControlInfo+0x7d [d:\zen\pivot\PvtXmlInfo.cpp @ 3571]
05a0d78c 103b852e 05a0d8f8 01da6990 105e3650 msowcd!CPivotControl::HrApplyBufferedXmlInfo+0xbd [d:\zen\pivot\cpivot.cpp @ 1509]
05a0d89c 103be7f8 038306d4 05a0d8c4 779d7bcd msowcd!CPivotControl::HrLoadXmlFromBstr+0x1fe [d:\zen\pivot\cpivot.cpp @ 1403]<BR/>