XADM: The Internet Mail Service Stops and Event ID 12800, 4182, and 4102 Error Messages Are Logged

If the Internet Mail Service receives a malformed inbound Internet message, the Internet Mail Service may log event ID 12800, 4182, 4102, and 1001 error messages in the Application event log, and then stop responding. The error messages are logged in the Application event log in the following sequence:

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Information store

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date	Time	Version	Size	File name
JUL-15-2002	18:32	5.5.2656.60	2,626,832	Store.exe

NOTE: Because of file dependencies, this fix requires Microsoft Exchange Server version 5.5 Service Pack 4.

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

After you apply this fix, the message that causes the Internet Mail Service to stop responding is moved to the archive folder.