XADM: You Cannot Soft Delete or Move Messages If the Mailbox Is Over Its Quota Limit and You Use a Store Event Sink

If a Web store event sink is turned on for folders and a mailbox is over its quota, you may not be able to soft delete mail from the Inbox or move mail between folders in the mailbox.

When you try to delete or move mail, you may receive the following error message: If no store event sink is registered or turned on locally for this mailbox or globally for the mailbox store, you can still soft delete messages or move messages in the mailbox, even if the mailbox is over its quota.

A supported feature that modifies the default behavior of the product is available from Microsoft. However, this feature is intended to modify only the behavior that this article describes. Apply this feature only to systems that specifically require it.

If the feature is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the feature.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific feature. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the feature is available. If you do not see your language, it is because the feature is not available for that language. Component: Web store

The English version of this feature has the file attributes (or later) that are listed in the following table.