XADM: Users Cannot Move Messages That Contain Attachments to an Outlook PST File

When users try to move messages that contain attachments from a Microsoft Exchange Server mailbox to their Microsoft Outlook Personal Storage (PST) file, or when they try to move messages that contain attachments from a PST file to an Exchange Server mailbox, they may receive an error message similar to the following:

This issue may occur if the following conditions are true:

�	Symantec Norton AntiVirus 2.1x for Microsoft Exchange (NAVMSE) is installed on the Exchange Server. -and-
�	Norton AntiVirus attachment scanning is configured to intercept message attachments.

To resolve this issue, reconfigure Norton AntiVirus for Microsoft Exchange so that attachment scanning does not intercept message attachments during a move operation. For information about how to reconfigure Norton Antivirus for Microsoft Exchange, contact Symantec Corporation.

For additional information about the different Auto-Protect modes available or about how to use background scanning in Norton AntiVirus for Microsoft Exchange 2.1, contact Symantec Corporation.

For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
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For additional information, click the article number below to view the article in the Microsoft Knowledge Base: The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.