XADM: The Print Spooler Service Stops Unexpectedly on an Exchange 2000 Server

The Print Spooler service (Spoolsv.exe) may stop unexpectedly on a computer that is running Exchange 2000 Server. There may also be a larger number of threads in the Spoolsv.exe process than usual.

To allow communication with Active Directory, the Print Spooler service loads many dynamic-link library files (DLLs) when the Print Spooler service starts. When one of these DLL files, Cdoexm.dll, is loaded, that DLL file also loads an Exchange-specific module that monitors the registry for changes (Pttrace.dll). Because of a logic issue in the code, the Print Spooler service incorrectly tries to gain access to memory in an address space that is no longer resident. As a result, the process stops with an access violation.

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: The English version of this fix has the following file attributes or later:

Component: Collaboration Data Objects (CDO)


NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.