An Access Violation Occurs When Windows Loads the Office 2000 Web Component on Windows 95, Windows 98, or Windows Me

After you install Internet Explorer 5.5 Service Pack 2 (SP2) on Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me), an access violation may occur when Windows tries to load the Microsoft Office 2000 Web component.

This problem is caused by a code change that resolves the problem that is described in the following Microsoft Knowledge Base article:

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.