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XADM: You Cannot Administer KMS and the Event IDs 5258 and 5257 Are Logged

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This article was previously published under Q321164

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Symptoms

After you successfully install the Key Management Service (KMS) component, the KMS service starts without a problem. When you try to administer the KMS through the Exchange Administrator program by using the KMS administrator password, the following errors are logged in the Application log and access is denied:
Event ID: 5257
Source: MSexchangekms
Description: KMS has failed processing a request from KMS admin.

Event ID: 5258
Source: MSexchangekms
Description: KMS admin failed to get extended details.

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Resolution

To resolve this behavior, type the following password to access the KMS through the Exchange Administrator program:
password

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Keywords: KB321164, kbprb, kbnofix, kberrmsg

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Article Info
Article ID : 321164
Revision : 5
Created on : 10/28/2006
Published on : 10/28/2006
Exists online : False
Views : 255