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"We can't find an audio device" error when you first try to play a media file in Windows 10 Version 1511 or 1607

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Symptoms

You try to play a media file (such as an .mp3, .wma, or .aac file) for the first time on a device that is running Windows 10 Version 1511 or Windows 10 Version 1607. If you use a Microsoft Store application, such as the Groove application, the media file does not play. Additionally, you receive the following error message:

Can't play.

We can't find an audio device. Make sure headphones or speakers are connected. For more info, search your device for "Manage audio devices."

0xc00d36fa

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Workaround

To work around this issue, try to play the media file again, or restart the device and then try to play the media file.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbexpertiseinter, kbprb, kbsurveynew, kb

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Article Info
Article ID : 3207828
Revision : 3
Created on : 10/16/2017
Published on : 10/26/2017
Exists online : False
Views : 273