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Large CRLs cause intermittent certificate-based authentication failures in Azure AD


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Symptoms

Large CRLs cause intermittent authentication failures against Azure Active Directory (Azure AD) for users who perform Certificate Based Authentication (CBA) from Office apps on iOS and Android. This behavior also occurs for users who try to perform CBA against https://portal.office.com.

During the authentication attempt , the user is prompted to approve the use of his or her user certificate, and no on-screen error is returned. Instead of receiving an error, the user is redirected to a blank version of their corporate ADFS STS page.

Subsequent logon attempts are successful, but the authentication failures continue to reoccur intermittently.

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Cause

Every time a user authenticates against Azure AD by using certificate-based authentication, the front-end server in Azure AD that services the request must download the CRL if it does not already have a current copy of the CRL cached.

If the CRL takes more than 16 seconds to upload, a gateway timeout occurs in Azure that causes it to pass the CRL download attempt to a second server in ESTS. At the same time, the first server continues to download the CRL. In this situation, the gateway timeout silently terminates the user's logon request, even though the servers continue to download the CRL.

After Azure AD finishes the download of the CRL, it is ready to service future logons from the user.

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Resolution

To resolve this issue, try putting large CRLs into Azure Storage and then modify the CrlDistributionPoint and DeltaCrlDistributionPoint attributes of the Trusted Certificate Authority objects in Azure AD to reference these new URLs.

Note There's no need to issue new user certificates with these new CRLs in them. Azure AD does not leverage the certificate distribution points that are present in the user's certificates. This means that the CRL endpoints listed on the Trusted Certificate Authority objects can be any valid URL that points to a current CRL.

First, use one of the following methods below to move the CRLs from their current location to Azure Storage. After the files have been uploaded to Azure Storage, modify the CrlDistributionPoint and DeltaCrlDistributionPoint attributes on the trusted certificate authority objects in the tenant to point to the new CRL endpoints.

Put the CRLs in Azure Storage

Method 1
  1. Verify that the correct subscription is selected by running the following command line:

    PS C:\> Get-AzureSubscription

    Note
    If nothing is returned, run Add-AzureAccount -Tenant <tenantID>.
  2. If more than one subscription is returned, and the subscription with the storage account where the CRL files will be stored is not set to True for IsDefault and IsCurrent, run the following command. (Otherwise go on to the next step.)

    Select-AzureSubscription -SubscriptionName "Subscription Name"
  3. Declare the location where the CRLs currently are published by the certificate authorities:

    $srcUri0 = "http://crl.contoso.com/crl/RootCA.crl"

    Note This should be the location that is too slow and that triggers gateway timeouts.
  4. Log in to https://portal.azure.com, and then open the Storage Accounts blade:
    1. Select the storage account that will host the CRL files. Copy the name from the blade to Notepad.
    2. Click Access keys, click the Click to copy button to the right of the first or second key, and then paste the access key into Notepad together with the name of the storage account.
  5. Declare Storage Account credentials:

    $storageAccount = "<store name>"
    $storageKey = "tcKqSqVr08rTXrc6v+vfXs7LM85Fi0mwoyVnI6TSEVhXAr9H6LSUeKSz3MWqqcp2aOQcWL8d5QzE7rrQAgis9Q=="
  6. Create a destination context for authenticating the file copy:

    $destContext = New-AzureStorageContext –StorageAccountName $storageAccount -StorageAccountKey $storageKey
  7. Create a target container in blob storage by using all lowercase character for the name. The following example uses a blob container that's named "crls":

    New-AzureStorageContainer -Name "crls" -Context $destContext

    Note Future copy attempts should call Get-AzureStorageContainer.
  8. Copy the first CRL file from the published CRL location to the blob store:

    $blob0 = Start-AzureStorageBlobCopy -srcUri $srcUri0 -DestContainer $containerName -DestBlob "RootCA.crl" -DestContext $destContext
  9. Script newly published CRLS to be uploaded from the original location to Azure Storage to be run as a scheduled task:

    $srcUri0 = "http://crl.contoso.com/crl/RootCA.crl"
    $srcUri1 = "http://crl.contoso.com/crl/RootCA+.crl"
    $srcUri2 = "http://crl.contoso.com/crl/SubordinateCA.crl"
    $srcUri3 = "http://crl.contoso.com/crl/SubordinateCA+.crl"

    ## Copy the first CRL:
    $storageAccount = "<store name>"
    $storageKey = "tcKqSqVr08rTXrc6v+vfXs7LM85Fi0mwoyVnI6TSEVhXAr9H6LSUeKSz3MWqqcp2aOQcWL8d5QzE7rrQAgis9Q=="
    $destContext = New-AzureStorageContext -StorageAccountName $storageAccount -StorageAccountKey $storageKey

    Get-AzureStorageContainer -Name "crls" -Context $destContext
    $blob0 = Start-AzureStorageBlobCopy -srcUri $srcUri0 -DestContainer $containerName -DestBlob "RootCA.crl" -DestContext $destContext

    ## Copy the second CRL:
    $storageAccount = "<store name>"
    $storageKey = "tcKqSqVr08rTXrc6v+vfXs7LM85Fi0mwoyVnI6TSEVhXAr9H6LSUeKSz3MWqqcp2aOQcWL8d5QzE7rrQAgis9Q=="
    $destContext = New-AzureStorageContext -StorageAccountName $storageAccount -StorageAccountKey $storageKey

    Get-AzureStorageContainer -Name "crls" -Context $destContext
    $blob1 = Start-AzureStorageBlobCopy -srcUri $srcUri1 -DestContainer $containerName -DestBlob "RootCA+.crl" -DestContext $destContext

    ## Copy the third CRL:
    $storageAccount = "<store name>"
    $storageKey = "tcKqSqVr08rTXrc6v+vfXs7LM85Fi0mwoyVnI6TSEVhXAr9H6LSUeKSz3MWqqcp2aOQcWL8d5QzE7rrQAgis9Q=="
    $destContext = New-AzureStorageContext -StorageAccountName $storageAccount -StorageAccountKey $storageKey

    Get-AzureStorageContainer -Name "crls" -Context $destContext
    $blob2 = Start-AzureStorageBlobCopy -srcUri $srcUri2 -DestContainer $containerName -DestBlob "SubordinateCA.crl" -DestContext $destContext

    ## Copy the fourth CRL:
    $storageAccount = "<store name>"
    $storageKey = "tcKqSqVr08rTXrc6v+vfXs7LM85Fi0mwoyVnI6TSEVhXAr9H6LSUeKSz3MWqqcp2aOQcWL8d5QzE7rrQAgis9Q=="
    $destContext = New-AzureStorageContext -StorageAccountName $storageAccount -StorageAccountKey $storageKey

    Get-AzureStorageContainer -Name "crls" -Context $destContext
    $blob3 = Start-AzureStorageBlobCopy -srcUri $srcUri3 -DestContainer $containerName -DestBlob "SubordinateCA+.crl" -DestContext $destContext
  10. Create a scheduled task that will copy the CRLs to Azure Storage, and then verify that the task runs successfully.
Method 2
  1. Download and install Microsoft Azure Storage Explorer to the server where the CRL files are located.
  2. Add the Azure Storage Account information where the CRLs will be placed.
  3. Expand the Storage Account container under the subscription where the CRLs will be placed.
  4. Create a new container under Blobs.

    Note
    Blobs can be accessed by Anonymous users.
  5. Publish new full CRLs from the root and intermediate CAs.
  6. Copy the new CRLs to the new Blob container in Storage Explorer.
  7. Select all of the CRLs in the container, and then click the Copy URL button.
Method 3
  1. Copy the CRLs files to a computer where the AzureAD PowerShell module is installed.
  2. Log in to https://portal.azure.com by using a Global Administrator account.
  3. Open the Storage accounts  blade, and then select the storage account of your choice.
  4. From the Overview blade, under Services, click Files to open the "File service" blade.
  5. Click File share, type a name in the "New file share" blade, and then click Create.
  6. In the "File service" blade, open the newly created share, and then click Upload.
  7. Click the folder icon to open the file picker, and then search for the location in which the CRLs are located.
  8. Select all of the CRLs, click Open, and then click Upload.

Modify the CrlDistributionPoint and DeltaCrlDistributionPoint attributes of the trusted certificate authority objects in Azure AD

Follow the steps in the "Modifying a certificate authority" section of Get started with certificate based authentication on iOS - Public Preview.
  1. Run the following command to retrieve the certificate authorities:

    $c=Get-AzureADTrustedCertificateAuthority
  2. Modify properties on each certificate authority

    Note
     If you have more than one certificate authority, make sure that you update the correct object by noting the order in which CAs appear in the array:

    PS C:\> $c[0]

    AuthorityType : RootAuthority
    CrlDistributionPoint : http://crl.contoso.com/crl/RootCA.crl
    DeltaCrlDistributionPoint : http://crl.contoso.com/crl/RootCA+.crl
    TrustedCertificate : {48, 130, 3, 151...}
    TrustedIssuer : CN=RootCA, DC=contoso, DC=com
    TrustedIssuerSki : A95817BBF25C7048236F246D2D431C873E9DA98A

    PS C:\> $c[1]

    AuthorityType : IntermediateAuthority
    CrlDistributionPoint : http://crl.contoso.com/crl/SubordinateCA.crl
    DeltaCrlDistributionPoint : http://crl.contoso.com/crl/SubordinateCA+.crl
    TrustedCertificate : {48, 130, 5, 187...}
    TrustedIssuer : CNSubordinateCA, DC=contoso, DC=info
    TrustedIssuerSki : 1CD56BA47378E54D6E9F1D464B3A3C41844BBEEF
  3. Modify the CrlDistributionPoint and DeltaCrlDistributionPoint properties.

    Note
    These can be obtained by logging into https://portal.azure.com and then copying the CRL endpoints. 

    PS C:\> $c[0].CrlDistributionPoint="https://rgstorage.file.core.windows.net/crls/RootCA.crl"
    PS C:\> $c[0].DeltaCrlDistributionPoint="https://rgstorage.file.core.windows.net/crls/RootCA+.crl"
    PS C:\> $c[1].CrlDistributionPoint="https://rgstorage.file.core.windows.net/crls/SubordinateCA.crl"
    PS C:\> $c[1].DeltaCrlDistributionPoint=https://dergstorage.file.core.windows.net/crls/SubordinateCA+.crl
  4. Apply the changes that were made to the $c object in memory to the objects in Azure AD:

    PS C:\> Set-AzureADTrustedCertificateAuthority -CertificateAuthorityInformation $c[0]

    Id CertificateAuthorities
    -- ----------------------
    29728ade-6ae4-4ee9-9103-412912537da5 {class CertificateAuthorityInformation {...


    PS C:\> Set-AzureADTrustedCertificateAuthority -CertificateAuthorityInformation $c[1]

    Id CertificateAuthorities
    -- ----------------------
    29728ade-6ae4-4ee9-9103-412912537da5 {class CertificateAuthorityInformation {...
  5. Verify that the objects were updated correctly in Azure AD:

    PS C:\> $c2=Get-AzureADTrustedCertificateAuthority
    PS C:\> $c2


    AuthorityType : RootAuthority
    CrlDistributionPoint : https://rgstorage.file.core.windows.net/crls/RootCA.crl
    DeltaCrlDistributionPoint : https://rgstorage.file.core.windows.net/crls/RootCA+.crl
    TrustedCertificate : {48, 130, 3, 151...}
    TrustedIssuer : CN=RootCA, DC=contoso, DC=com
    TrustedIssuerSki : A95817BBF25C7048236F246D2D431C873E9DA98A

    AuthorityType : IntermediateAuthority
    CrlDistributionPoint : https://rgstorage.file.core.windows.net/crls/SubordinateCA.crl
    DeltaCrlDistributionPoint : https://rgstorage.file.core.windows.net/crls/SubordinateCA+.crl
    TrustedCertificate : {48, 130, 5, 187...}
    TrustedIssuer : CN=SubordinateCA, DC=contoso, DC=com
    TrustedIssuerSki : 1CD56BA47378E54D6E9F1D464B3A3C41844BBEEF

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More Information

To determine whether your CRL upload speed is too slow for Azure AD, log on to an Internet-connected device, and then paste the URL for your CRLs into the browser. If it takes about 16 seconds or longer to complete the download, your CRL upload speed is probably the cause of the intermittent authentication failures.

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Keywords: kbsurveynew, kbexpertiseadvanced, kbfix, kb

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Article Info
Article ID : 3207562
Revision : 1
Created on : 1/7/2017
Published on : 11/28/2016
Exists online : False
Views : 545