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The mute and unmute hotkey triggers an unread conversation in Skype for Business 2016 like there's a missed call


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Symptoms

When you open a conversation that doesn't have audio in Microsoft Skype for Business 2016. The Hotkey process doesn't check if the audio is connected before you try to mute or unmute. As a result, the conversation shows an error alert and flashes the frame.

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Resolution

To fix this issue, install the December 6, 2016, update (KB3127980) for Skype for Business 2016.

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Keywords: kbqfe, kbsurveynew, kbfix, kbexpertiseinter, kb

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Article Info
Article ID : 3207137
Revision : 1
Created on : 1/7/2017
Published on : 12/6/2016
Exists online : False
Views : 249