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An empty conversation item is saved as a missed conversation in Conversation History in Skype for Business 2015 (Lync 2013)


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Symptoms

Assume that you create an instant message (IM) conversation with other users (either click Meet Now or invite more than three users to an IM conversation). If a user fails to accept the toast (for example, if the user is away from his or her desktop and misses the toast), a Missed Conversation item is written to Conversation History. But the first IM isn't recorded inside that Missed Conversation item.

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Resolution

To fix this issue, install the December 6, 2016, update (KB3127976) for Skype for Business 2015 (Lync 2013).

Note Lync 2013 was upgraded to Skype for Business in April 2015.

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Keywords: kbqfe, kbsurveynew, kbfix, kbexpertiseinter, kb

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Article Info
Article ID : 3207108
Revision : 1
Created on : 1/7/2017
Published on : 12/6/2016
Exists online : False
Views : 268