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Office 2016 support for CRM for Outlook 2013

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Symptoms

The CRM 2013 for Outlook client is failing to install in Outlook 2016 with the following error message: "The installation has failed. Setup cannot continue because Microsoft Office Outlook is not installed"

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Resolution

To resolve, please follow the steps below:

Step 1: Install the Dynamics CRM for Outlook 2013 client from https://www.microsoft.com/en-us/download/details.aspx?id=40344

Step 2: Install Dynamics CRM 2013 Service Pack 1 for CRM for Outlook from https://www.microsoft.com/en-us/download/details.aspx?id=43109

Step 3: Install Dynamics CRM 2013 Service Pack 1 Update Rollup 4 for CRM for Outlook from https://www.microsoft.com/en-us/download/details.aspx?id=51185

Step 4: Install the Critical update for Dynamics CRM 2013 Service Pack 1 Update Rollup 4 for CRM for Outlook from  http://www.microsoft.com/download/details.aspx?FamilyID=4d0339a2-4181-4c92-81d8-9a3f4cdc57fd

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More Information

The following error will appear in the CRM for Outlook logs:


15:51:03| Info| Error while obtaining outlook.exe path from MSI component information: 1607.

15:51:03| Info| Error while obtaining outlook.exe path from MSI component information: 1607.

15:51:03|Warning| Error OutlookError

15:51:03| Info| Setup cannot continue because Microsoft Office Outlook is not installed.

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Keywords: kb, kbsurveynew, kbmbsmigrate, kbmbspartner

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Article Info
Article ID : 3204403
Revision : 2
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 739